All new account sign ups post July 2019 will have the option of FiverrPay and will need to reach out to a CO via our in app chat support regarding processing any refunds via Fiverrpay

These options are for AND CO account holders who signed up prior to July 2019.

Refunds issued to a client are not handled through the AND CO app directly, but rather through the payment processor the payment was accepted from (i.e. WePay, Stripe, PayPal). If payment was not made online, it would be between you (freelancer) and your client to agree to a method of refund (direct deposit, wire transfer, check, etc.).

To request a refund please log in directly to your connected account eg. WePay, Stripe or PayPal.Β 

Tips:

  • If you have any questions regarding the refund it is recommend to contact the payment processor directly as they will be best placed to answer your questions regarding payments and refunds.Β 
  • Once you have requested the refund or refunded your client you can either delete the invoice or you can add a negative line item to the invoice with the description "refund" and the total amount applied $-10.00.

πŸ’Œ Β Please reach out to your friendly CO's via the Chief Operator Support tab in the app should you have any questions or concerns. πŸ’Œ

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